GEMORIA Shipping Policy

Last Updated: August 12, 2026

This Shipping Policy explains how GEMORIA processes and delivers orders. Please review the information below before placing your order.

1. Shipping Destinations

GEMORIA offers international shipping to eligible countries and regions.

Available shipping destinations, shipping methods, rates, and any applicable shipping promotions will be displayed at checkout. Shipping availability may vary depending on the destination and the products in your order.

If a shipping option is not available for your address at checkout, we are currently unable to ship the order to that destination.

2. Order Processing Time

Orders are generally processed within 3–5 business days after payment has been successfully confirmed.

Business days do not include weekends or applicable public holidays.

Processing times may be extended during holidays, promotional periods, periods of high order volume, or other circumstances beyond our reasonable control.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

3. Estimated Shipping Times

Estimated shipping times after dispatch are as follows:

Americas

• United States: 7–15 business days

• Canada: 7–15 business days

Europe

• United Kingdom: 10–16 business days

• Germany, Italy, France, Spain, Austria, Czech Republic, Netherlands, Poland, Portugal, and Greece: 10–18 business days

• Finland, Norway, Sweden, Denmark, Belgium, Switzerland, and Ireland: 12–20 business days

Oceania

• Australia: 10–16 business days

• New Zealand: 12–18 business days

Asia

• Hong Kong and Macau: 3–5 business days

• Japan and South Korea: 5–7 business days

• Singapore: 10–12 business days

• Malaysia and Thailand: 5–7 business days

These estimates refer to shipping time after your order has been processed and dispatched. Order processing time is not included in the estimates above.

Delivery dates are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, destination-country procedures, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

4. Shipping Rates

Shipping charges are calculated at checkout based on factors such as the delivery destination, available shipping method, package characteristics, and applicable carrier rates.

The shipping amount displayed at checkout before you complete your purchase will apply to your order.

From time to time, GEMORIA may offer free-shipping or other shipping promotions. Any applicable promotion and its conditions will be displayed on our website or at checkout.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Whether these charges are collected at checkout or upon import may depend on the destination and shipping method.

Unless otherwise stated at checkout or required by applicable law, any duties, taxes, or import-related charges not collected by GEMORIA at checkout are the customer's responsibility.

Customs processing may also affect delivery times.

6. Order Tracking

When tracking is available, a tracking number or tracking link will be provided after your order has shipped.

You may use the tracking information provided in your shipping confirmation to monitor your shipment.

Please note that tracking information may take some time to update after the carrier receives the package.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

8. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or appears to have been lost during shipment, please contact GEMORIA Customer Support as soon as possible.

For damaged or incorrect items, please contact us within 3 days of delivery and provide your order number and relevant photos when requested.

We will review the circumstances and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Returns and Return Shipping

Returns and exchanges are subject to our Return & Refund Policy.

For eligible returns resulting from a change of mind, incorrect selection, or another reason not caused by GEMORIA, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by GEMORIA or otherwise required by applicable law.

If an eligible return is required because GEMORIA sent an incorrect, damaged, or defective item, we will provide an appropriate resolution and cover reasonable return shipping costs when applicable.

10. Contact Us

If you have questions about shipping, delivery, or tracking, please contact GEMORIA Customer Support using the contact information provided on our website.

Please include your order number when contacting us so that we can assist you more efficiently.