Refund policy

Drýs Return & Exchange Policy

1. Return Timeframe

We implement a 28-day return policy, calculated from the date you sign for the goods. For orders shipped to the European Union, the EU 14-day cooling-off period for no-reason returns also applies. Returns received after 28 days will not be accepted, and the goods will be directly sent back to you. The returned goods must remain unused and unworn, with original tags and packaging intact, free of any marks or damage.
The goods must be returned in the same condition as received; otherwise, we will not be able to process the refund or exchange. All returns must be shipped within 28 days of receiving the goods. Please ensure you use a trackable shipping number, as we will only process refunds or exchanges for returned goods that comply with the terms.

2. Return Requirements

The goods must meet the following conditions:
  • Brand new, unworn, and unused
  • All tags, anti-counterfeiting labels, and original packaging are retained
  • No stains, damage, or modifications
  • Proof of purchase or order information is required
Goods returned without prior application will not be processed.

3. Non-Returnable Goods

The following goods are not eligible for return/refund:
  • Underwear and swimwear (for hygiene reasons)
  • Custom-made and personalized products
  • Promotional and discounted goods
  • Gift cards

4. Return Process

  • Send an email to: nanayang@nanadrys.com to apply for a return
  • After your application is approved, we will provide a return label and return instructions
  • Send the goods back to the following address: Unit 4204, Building 7, Xiguan Hai, Nan'an Road, Liwan District, Guangzhou City, Guangdong Province, China Postal Code: 510145 Contact Person: Yang Huiting (Drýs) Phone: +86 19867616576
Return Carriers: Please use a reputable local international courier and request a tracking number to monitor the progress of your return. Before shipping the return, ensure the courier can deliver to our address and that the return logistics can be tracked normally.

5. Shipping Fees & Liability

  • Please note that return shipping fees and round-trip shipping fees for exchanges shall be borne by the buyer and will not be reimbursed by Drýs.
  • Our store shall not be liable for lost or damaged return packages during transportation.
  • Once the goods are signed for, the responsibility for the goods is transferred to the buyer.

6. Exchange Rules

We accept exchanges for any full-price garments that are brand new, unworn, with all anti-counterfeiting ribbons and labels intact. This policy applies to any goods returned to us within 28 days of receipt. We take great pride in our Drýs products, so returned goods must be in brand new, unused condition with all anti-counterfeiting/anti-theft tags intact. If the returned goods are damaged, soiled, modified, or have their anti-counterfeiting/anti-theft tags removed, we will not accept them and may send the goods back to the customer.
  • Must be returned within 28 days of receipt
  • The processing time for exchanges is approximately 2–3 working days, excluding re-delivery time
  • Fastest method: Return for refund first → Place a new order for the desired goods

7. Refund Instructions

  • We will notify you of the review result after receiving and inspecting the returned goods.
  • Regular refunds will be processed within 2–3 working days.
  • Refunds will be credited back to the original payment method, and bank processing usually takes up to 10 working days.
  • Refunds for promotional goods will only be issued in the form of gift cards.
  • If the refund has not been received more than 15 working days after approval, please contact customer service.

8. Damaged/Wrongly Shipped Goods

If you receive goods with quality issues, damage, or the wrong item, please contact nanayang@nanadrys.com immediately on the same day to allow us to assess the issue and resolve it properly. (If no contact is made regarding quality or damage issues within 3 days of signing for the goods, both parties are deemed to have confirmed that the received goods are intact and free of quality or damage issues.)

9. Insurance Instructions

Drýs insures each purchase during transit until it is successfully delivered to you. A signature is required for all deliveries. After signing for the package, the responsibility for the goods is borne by the signatory.